ORDERING,
PAYMENT
& DELIVERY
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HOW
TO BOOK US TO FILM YOUR MATCH / CUP FINAL
Click here to read
about the information we require, then just phone
our office on 020
8803 5809 or
e-mail
laurence_hughes@yahoo.co.uk
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HOW
& WHEN TO PAY
The full amount for Filming, Editing &
Production
(as detailed in the
Price
List) must either be paid in cash
or by cheque to the cameraman on the day unless he is one of our
freelance operators, in which case your payment must be sent to
our office as soon as
possible after the match.
Cheques must be made payable to
'Hughes
Video Services'.
Please note that we will only allow the Filming, Editing & Production
payment to be made on delivery of the finished product if you are a
regular customer who has never let us down in the past, but the payment
must then be made in cash only. This is also dependent on whether we can
do a personal delivery.
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FAILING
TO PAY
We will not start editing
& producing the footage until we have received your payment, so if
you do not pay the full amount on the day of the match (or
as soon as possible afterwards), then you may have to wait longer
before receiving your finished copies as other matches will be edited
first. Also, under no circumstances will clubs be given the goods with a
'30 days to pay' invoice.
Thankfully, out of approximately 50 Cup Finals or other matches we cover
each season (involving approximately 100 different teams), only an
average of two or three teams out of those 100 fail to pay. In most
cases that is because their opponents initially booked us to film the
match, then the offending team decided before the kick-off to share the
costs but went on to lose the game and subsequently changed their minds.
We therefore refuse to film any future matches for teams who initially
agreed to pay but then changed their minds, unless they are prepared to
pay what they owe us beforehand.
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ALTERATION
OF PRICING STRUCTURE ON THE DAY OF THE MATCH
Quite often, filming of a match will be booked by one team (who
then pay £140.00 on the day), only for their opponents to suddenly
decide that they want copies as well (normally on
the final whistle after they have just won !). When this
occurs, we will give the team who have booked us a £45.00 refund and
advise their opponents that they have to pay £95.00 to share the
filming, editing & production costs before they can
obtain copies.
The same procedure also applies when referees book us for filming and
then one or both of the participating teams decide they want copies
(or vice-versa). The
table of prices covers all the
eventualities.
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DELIVERY
ARRANGEMENTS
During the Cup Final season
(March, April & May) it can take anything between one week and two
months for us
to edit & produce your DVD's/videos before they are ready for delivery, simply because we cover so many
matches in a short space of time. At other times of the year,
Match DVD's/videos are generally available within a week to 10 days.
If clubs are 'desperate' to see their Cup Final
DVD within a week of the match being played, but we do not have time to
edit & produce the footage until several weeks later, we can give them
an alternative arrangement whereby they can receive one copy on DVD
totally unedited and in a blank box instead, but they will still have to
pay £140.00. This will mean they can do the editing themselves, design
the insert themselves, and run off their own copies. However, once they
have agreed to that, we will not be prepared to edit the footage
ourselves at a later date. If the club do not edit the footage
themselves, there will be no titles, slow-motion replays, transition
effects or a printed colour insert, while there may be wobbly bits of
camerawork left in while the ball is out of play. Clubs who are prepared
to wait for us to edit & produce DVD's properly will receive a much
nicer finished product.
We will contact you by phone or e-mail as soon as your match has been edited
& produced
and copies are ready for delivery.
We will then make arrangements to either personally deliver all copies
to your home address or your club, or to deliver them via a courier
service, which is normally Royal Mail Recorded Delivery or Special
Delivery. Since the advent of DVD's we now favour the latter option as
it saves time and the postage rates are much cheaper than they are for
(substantially heavier) videos.
We
have also had problems in recent seasons with personal
deliveries where we have driven to destinations 'miles' away to
deliver copies only to find nobody answering the door because they had
'forgotten' we were coming. This is why payment in advance of delivery
is the best option as it will result in you receiving your goods a lot
more quickly.
An Invoice/Receipt will be included with all deliveries and this will
confirm your payment.
Please note that we try to avoid situations where customers visit our
office to pay for and collect their DVD's/videos. We do not have a shop
and our office is in a small residential road with very little parking
space.
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HOW
TO ORDER AND PAY FOR EXTRA COPIES
All players/club members/parents are
advised that the normal course of events after a Cup Final is for
their Club Secretary or Team Manager (or whoever booked us to film the
match) to collect in their money for
extra copies of the DVD (or video) to be ordered. That person then
either pays us for the extra copies on the day of the match or posts a
cheque to our office once
they have taken your orders and collected in your money.
We then deliver all copies to just the one address rather than getting every player/club member/parent to
order copies from us
individually.
The idea is for the club to receive the copies from us at Bulk Order
(discounted) prices, then charge their players/club members/parents the
normal full prices (or more) to recoup the filming, editing & production
fees they have spent. They can also raise money for the club depending
how much players/club members/parents are charged for their copies.
Ordering instructions for extra copies are therefore as follows:
For
Bulk Orders (Minimum of 5 copies)
Send
a cheque (made payable to 'Hughes Video Services')
to our office for the correct amount
(£8.50 per copy with postage & packing free of
charge), then we will deliver using the
method(s) described above.
Please make sure you supply your name, address and contact
numbers/e-mail address, together with the quantity and title of the
match DVD/video you are are ordering. To help you with your order, you can
click here to download
and print off our PDF file Order Form to send with your cheque.
(Click here if you
prefer a Word Document version).
If a bulk order of extra copies is placed before
the delivery of your initial six copies is made, then we can deliver all the
copies together and that will make things a lot easier for us. However, bulk orders for 5 copies or more can still be
placed at any time in the future for the price of £8.50 per copy to
apply.
For orders of less than 5
extra copies
If you require less than 5 extra copies, you
will still only pay £8.50 per copy
if they are ordered as soon as
possible after the match with a view to them being delivered at the
same time as your initial six 'free' copies.
However, subsequent orders of less than 5 copies will be charged at
£12.50 per copy including postage & packing/delivery charges.
For Individual Orders
(to
various different addresses)
Send
a cheque or Postal Orders (made payable to 'Hughes Video Services')
to our office for
£12.50 per copy including postage
& packing.
To help you with your order, you can
click here to download
and print off our PDF file Order Form to send with your cheque/Postal
Orders. (Click here if
you prefer a Word Document version).
Individual Orders for
Match DVD's/videos (including Cup Finals) can only be made once the
Filming, Editing & Production has been paid for by
the participating club(s). Once those costs have been paid and the
match has been edited
& produced, it will then be given a Catalogue Number and listed on
this website under the appropriate category. This will then give you
the go-ahead to place Individual Orders.
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FAULTY
COPIES
All copies of our DVD's & videos are
checked for faults before they are delivered, but if any faulty copies do 'slip through the net', we will send you a replacement copy
if you return your faulty copy to
our office.
We are pleased to say that since we started producing DVD's in 2003,
faulty copies have been extremely rare. In most cases, whenever a DVD
has not played back properly, it has been due to the actual player, and
when the disc has been put in another machine it has worked perfectly.
We use DVD-R discs, but there are some very old DVD players about which
do not play back that format and only take DVD+R discs instead. For
those of you who are technically-minded enough,
click here for an
excellent website on which you can check if your DVD player(s) are
compatible with the DVD-R discs that we use.
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ONLINE PAYMENTS BY CREDIT or DEBIT
CARD
At the moment, we do not have facilities in place where we can accept
Credit or Debit Card payments over the phone, by mail order or online
through this website, although this is something we are currently
looking into, both for the ordering of DVD's & videos from our
back-catalogues and also for payment of Filming, Editing & Production
charges.
It is more likely that these facilities will be in place sometime during
the 2007-2008 Season.
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